Dispute Resolution Policy
Introduction: ApuestasRoyal.com is operated by Bet N Play Solution B.V., having its office at Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curacao. Company Registration number 163749.
The following Dispute Resolution Policy ("Policy") outlines the procedures and guidelines for resolving disputes between customers ("Players") and www.apuestasroyal.com ("the Casino") regarding any issues that may arise during the course of online gambling activities. This Policy aims to provide a fair and transparent process for resolving disputes and maintaining a positive gaming experience for all parties involved.
Scope
This Policy applies to all Players who engage in online gambling activities on the www.apuestasroyal.com website. It covers disputes related to, but not limited to, account management, game results, payments, bonuses, promotions, and any other matters arising from the use of the Casino's services.
Contact Information
For any disputes or concerns, Players may contact our customer support team via email at [email protected]. We kindly request Players to provide detailed information regarding the issue, including account details, transaction history, and any relevant supporting documentation. Our customer support team will make every effort to address and resolve the dispute promptly and fairly.
Dispute Resolution Process
Initial Contact:
When a Player encounters an issue or dispute, they should contact our customer support team at [email protected]. Players must provide a clear and concise description of the problem, including relevant information such as username, account details, and any supporting evidence.
Investigation and Response:
Upon receiving a dispute, we will initiate a thorough investigation to assess the issue raised. We will aim to provide a response to the Player's concern within a reasonable timeframe. Our response will outline our findings, the decision reached, and any necessary actions to be taken.
Mediation:
If the initial response does not resolve the dispute to the Player's satisfaction, we may offer mediation services to facilitate communication between the involved parties. Mediation aims to assist in reaching a mutually agreeable resolution. All parties involved must cooperate in good faith during the mediation process.
Escalation:
In the event that mediation fails to resolve the dispute, either party may request the matter to be escalated to a higher level of authority within www.apuestasroyal.com. The escalation process will involve a review by senior management, who will assess the dispute based on the available information and make a final decision.
Fairness and Transparency
We strive to handle all disputes with fairness, integrity, and transparency. We will ensure that all relevant information is considered during the investigation and decision-making process. Players can expect timely updates on the progress of their dispute and will be informed of the final decision reached.
Compliance with Decisions
Players agree to comply with and accept the final decision reached through the dispute resolution process. The decision will be binding on both the Player and the Casino, unless it is successfully appealed through an authorized legal process.
Governing Law and Jurisdiction
This Dispute Resolution Policy is governed by and construed in accordance with the laws of Curaçao. Any disputes arising from this Policy or related to the use of the Casino's services shall be subject to the exclusive jurisdiction of the courts in Curaçao.
By using the services provided by www.apuestasroyal.com, Players acknowledge their understanding and acceptance of this Dispute Resolution Policy. Players are encouraged to review this Policy periodically to stay informed about any updates or changes.
Amendments
We reserve the right to modify or amend this Policy at any time without prior notice. Players will be notified of any changes made to this Policy through the Casino's website or by other appropriate means.
Please note that this Dispute Resolution Policy is provided as a guideline and does not constitute a legally binding agreement. The terms and conditions governing the use of Bet N Play Solution B.V services should be referred to for a comprehensive understanding of the rights and obligations of all parties involved.
For any further questions or clarifications regarding this Policy, please contact our customer support team at [email protected].
We reserve the right to update or modify this policy at any time. It is your responsibility to review this document periodically for any changes. Continued use of our services after modifications indicate your acceptance of the revised policy.